In terms of the Protection of Personal Information Act 4 of 2013, we require your consent to process personal information. You will be required to provide personal information to enable us to contact you and keep you updated on the progress of your complaint or query. Complaints received are shared internally with all members of the RBCAA and relevant authorities (third parties) to investigate the matter. Information such as your location is necessary to establish the area of concern.

Personal information will be stored for statistical purposes.

To use complaints@rbcaa.org.za, you must be over 18, consent to the processing of your personal information for the purposes set out above, and have read the organisation’s Privacy Policy.